Question 1

Do I have to register on the website to place an order?

Accepted Answer

No, it's not necessary, you can also make a purchase as a guest, however, registering on the site will allow you to make orders easier and faster next time and will also give you exclusive benefits and updates for all club members.

Question 2

How do I activate the coupon I received?

Accepted Answer

It's very simple. You choose a product, add it to the cart, and enter it in the designated field on the checkout page.Need help? We will be happy to help you on WhatsApp 0527253635Or by email help@goldiger.co.il

Question 3

I need to change something after I placed an order on the website.

Accepted Answer

You placed an order and there is something you need to update like color, address or anything else, don't worry!Especially due to the nature of the products, orders are usually put on hold for 48 hours to deal with such situations. Please call our customer service as soon as possible by phone/WhatsApp 0527253635Please include your order number and full name in the update details so we can help you quickly.

Question 4

Is your purchase safe?

Accepted Answer

Yes, purchasing on the site is secure and meets the strictest information security standards – double SSL. The credit card details you enter are encrypted and secure and are not stored in our system. If you have any concerns and have a special request for payment by phone, please contact

Question 5

How can I order an item intended as a gift?

Accepted Answer

If the jewelry is intended as a gift, please indicate this in the notes field in the shopping cart before proceeding to payment. Accordingly, we will send your order without an invoice.

Question 6

How do you know that the order has been accepted?

Accepted Answer

After completing your purchase on the site, a confirmation email will be sent to your email with an order number and a purchase summary. In addition, a representative from us will contact you within 48 hours of placing your order to ensure that it is accurate and correct before preparing the jewelry.

Question 7

How long does it take to receive the ordered item?

Accepted Answer

GOLDIGER works to the best of its ability to deliver the products quickly and within 21-24 business days, for addresses located in the State of Israel, from the date the order is received and confirmed, via courier to the customer's home and at no additional cost.

Question 8

What do you do in the event of an invitation to travel abroad?

Accepted Answer

In the event of an order outside the borders of the State of Israel, please contact us via

Question 9

Is self-collection possible?

Accepted Answer

Orders can be picked up from the address: Moshav Ben Shemen 64 by prior arrangement. If you know you would like to pick up in advance, please indicate this in the designated area when placing your order and when your jewelry is ready, a representative from our company will contact you to arrange pickup. If the order has already been placed and you would like to change from delivery to pickup, please contact us via

Question 10

Does the courier contact you to coordinate the shipment?

Accepted Answer

Of course. The courier will contact you a day or two before delivery to arrange a time that is convenient for you.

Question 11

What is your jewelry made of?

Accepted Answer

Our jewelry is mostly 14K gold jewelry (yellow, white and red) and rarely in specific items we use silver (which will be noted in the product description). Please note - if you are allergic to any of these materials, order another item or consult us on the

Question 12

Can I see the jewelry up close before ordering?

Accepted Answer

Curious and lucky ladies will be able to take a look at unique items and even items that have not yet been released during their visit to the salon at Moshav Ben Shemen 64 (an appointment must be made before arrival).To make an appointment

Question 13

How do I know if the ring size is right for me?

Accepted Answer

You can measure an existing ring in the "Ring Sizer" app.Link to download the app for AndroidLink to download the app for AppleAnother way:

Question 14

What is your return and exchange policy?

Accepted Answer

To read the cancellation/exchange/return policy, please visit

Questions and Answers